Frequently Asked Questions
Everything you need to know about your Elegancia experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental United States. International shipping times vary by location but usually range between 7-14 business days.
How can I return an item that doesn't fit?
At Elegancia, we offer a 30-day hassle-free return policy. Simply use our online portal to generate a prepaid return label and drop your package at any authorized shipping center.
How do I ensure I'm ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your own body dimensions or a similar garment you already own.
Are your materials sustainably sourced?
We are committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or ethically sourced silk, and we aim to reach 100% by 2025.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.